Product returns can be made if the following conditions are met:
You have the right to return the products you purchased within 14 days from the date you received them.
The return / replacement of the products is carried out in the same way as the purchase (in store, collection with the carrier)
The products must be in the same condition in which you received them, i.e. without their packaging being unsealed or tampered with, and accompanied by all relevant supporting documents of the transaction (Retail Receipt or Invoice and Shipping Note, document / note stating the reason for the return).
In the case of a return / replacement due to a defective product or for another reason that the company may be responsible for, the return cost is covered by 'Kally Valleni Beauty'.
In case of product return / replacement due to any other reason, shipping costs are borne by the customer.
In the event that the return is due to the fault of 'Kally Valleni Beauty', in the event of a defective product, but also in the event that for any reason you are not satisfied with a product, please contact the Customer Service Department first at +30 2811216321 or at sales@ kallyvalleni.com so that our expert advisors can guide you accordingly.
Product return procedure
The procedure you follow to return a product is as follows:
You place the product in its original packaging and enclose all relevant legal documents proving the original transaction (Retail Receipt or Invoice, Shipping Note, as well as a document (your own note) stating the reason for the return).
Call our customer service department on +30 2811216321 so that our expert advisors can guide you accordingly.
In the event that the receipt was made by courier, the returns of the products are made, exclusively, with the cooperating Courier company.
The address to which the products for return must be sent is: 'Kally Valleni Beauty' Makedonias 77, Heraklion Crete. P.C. 71307
Refund
In case you want a refund and not a replacement, as well as in case of changing a product with another of lesser value, as long as all the conditions are met, the refund is made in the same way you chose to pay for your order (bank deposit, card). The time required to complete your refund process is approximately 15 working days from the day we receive the product.
In case of cash on delivery, your refund will be made by bank deposit.
In the event that the return is not made within the period of 14 calendar days from the day of receipt, or some of the return conditions are not met, 'Kally Valleni Beauty' has the right not to accept the products and not to proceed with replacing them.
For returns from abroad, please contact customer service on +30 2811216321, we will direct you accordingly.
Kally Valleni Beauty
Evangelos Orfanoudakis & Co. E.E.
Trade in Cosmetics.
Makedonias 77, Heraklion Crete. P.C. 71307